Terms & Conditions

Prices 
The prices throughout this site include GST so you can be confident of price stability. At Sectronics Australia, we make every endeavour to maintain prices on our website. However, factors beyond our control (such as charges in foreign currency exchange rates, changes in base material costs, etc.) may vary costs and we reserve the right to amend prices accordingly. 

Stock Availability 
At Sectronics Australia we are constantly seeking new products and due to the rapid developments within the electronics industry some products in this website may become obsolete or discontinued during its life. In the event of this happening we apologise for the inconvenience and where possible will substitute a similar product or equal or better quality.

New Products 
Occasionally, due to reasons beyond our control, new products may be delayed from the time they are posted on the website. The store will notify you if the product is not yet available.

"Change of Mind" Refunds 
Although not obligated to do so, at Sectronics Australia we appreciate that you may have second thoughts about your purchases and will give a 'Change of Mind' refund if goods* purchased from our store are returned within 14 days. For 'Change of Mind' purchases, goods can only be accepted back for refund or exchange in "as sold" condition including undamaged original packaging, complete instruction books, manuals , accessories, etc. If freight expenses of any type have been incurred, these are not refundable. We regret that any cash, credit card or EFTPOS refunds over $250 must be refunded by cheque for security reasons. Sectronics Australia does not provide credit notes. Your sales invoice / order receipt must accompany all returns. 
*Note: Refunds on 'Change of Mind' purchases do not apply to books, batteries, headphones, health products, semiconductors, computer software, all recordable media, some tools and non -multimeter test equipment (including cathode ray oscilloscopes), step-down transformers (240-100V), some party lighting and associated products.

Warranties 
Sectronics Australia warranty period is 12 months from the date of purchase, unless otherwise stated. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If any defect in materials or workmanship in product sold by Sectronics Australia is identified and notified to us within the warranty period then we will, at our discretion repair or replace the product. Sectronics Australia does not accept any liability beyond this for consequential loss. Warranty is subject to us being satisfied that a defect was not caused by, or was not substantially contributed to by, other factors beyond our control, including (but not limited to) defective installation, maintenance, or repair; alterations or modifications of the product in a manner not recommended by the manufacturer; or any neglect, misuse or excessive use. To claim under warranty return product to Sectronics Australia, PO Box 687 Mulgrave Vic 3170 within the warranty period and with all original sales invoice / order receipt to provide starting date of the warranty period. Freight to and from the service department is required to be paid by the customer.

Kit Warranty 
Most kits are successfully constructed with few problems; however, once the kit is under construction all warranty is void, as we cannot guarantee assembler's workmanship or components that have been used.

Statutory Warranties 
Any statutory warranties applicable to your purchase will be honoured by Sectronics Australia in addition to the warranties set out herein. If there is any conflict between any warranty herein contained and a statutory warranty, the terms of the statutory warranty will prevail.

Freight Charges Relating to Warranty Items 
Warranty repairs or replacements of goods is free of charge however freight charges to and from the Sectronics service department is required to be paid by the customer.

Online Trade Card (Must have an Account - click here to create)
If you are professionally engaged in some aspect of the electronics industry on a daily basis, you may qualify for a Sectronics Australia Online Trade Card. This facility is available online by emailing us to accounts@sectronics.com.au, to provide you with the opportunity to purchase at special trade prices. We can provide you with fast delivery, fantastic service & technical support and great prices!

Once this process is completed, Sectronics Australia accounts team will apply a discount structure store wide onto your registred account, so when you log in the prices will be discounted automatically inline with your discount structure. Our accounts department will email you of approval of your online trade card and provide you with discount offered store wide.

Credit Facilities 
Sectronics Australia is able to provide credit facilities for the following organisations: 

• Schools (Government & non-Government), TAFE, Colleges and Universities
• State & Federal Government Depts. including research facilities
• Hospitals
• Mining companies
• TV & Radio Stations

If you are one of the above you can buy from us on a 30-day (strictly from invoice) account. The invoice will go with the goods or to your accounts payable office (you nominate). Non Payment of monies due will be cause to discontinue supply and to commence recovery procedures.

Procedure:
1. Create an account here first;
2. Email your Purchase Order to accounts@sectronics.com.au;
3. Our accounts team will review your order and place a store credit aginst your registered account in which accounts will call to advise when store credit has been applied;
4. visit sectronics.com.au and log in, select items as per your purchase order, check out and select store credit.

Recovery of Monies Owed 
In the event that Sectronics Australia needs to recover monies owed then all costs of recovering this money will be worn by the debtor.

Store Mail Order & Internet Purchases 
For Mail Order & Internet Purchases special conditions apply:

• Goods - Aerosols, flammable, heavy and bulky items cannot be sent by post.
• Payment - via cheque , money order or credit card (Mastercard , Visa, American Express) Americian Express can only be processed via Payal in which gives you a payment gateway option on check out.
• International Orders - Sorry, we only ship within Australia
• Freight - Various freight options and rates are given on the checkout page. Goods cannot be delivered to a post office box via road or air courier service.
• Missing or Damaged Goods - At Sectronics Australia we've sent out tens of thousands of parcels via post over the last 10 years and the number of items that have been genuinely lost is less than 0.001%. We've found road and air transportation equally as reliable. However it     must be emphasised that our responsibility for the goods ceases when the goods are handed over to the nominated carrier. Risk on the goods passed to you when the goods leave our warehouse. All claims for missing and damaged goods in transit must be lodged with the         carrier or local Post Office, however on disaptch we pay the extra for tracking in which will provide peace of mind to both Sectronics Australia and its customers and to prevent any loss of parcels.
• Please understand that company policy is that we do not under any circumstances issue instructions to our shippers to leave shipments unattended when no one is at the delivery location. Shippers also do not ring mobile or phone numbers to confirm deliveries. It is up to the     receiver to make arrangements to be at the delivery location to receive orders, or leave authorisation for an agent to sign for them, on delivery. 
• Out of Stock Items - Items under $10 are not back ordered. Please re-order once item(s) are in stock.
• Order Acceptance Policy - Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sectronics Australia reserves the right at any time after receipt of your order to          cancel your order in full, or part of your order, for any reason. Reasons for cancelling include but are not limited to an error in the price or the product description posted, product availability or if your order has breached our terms and conditions. If your order has been              cancelled we will contact you within a reasonable time frame.

Any Problems 
We are proud of our standing with Customers and are keen to get any feedback, good or bad, to improve our service, products, stores - in fact any aspect of our business. So please, do not hesitate to contact us.