Orders placed before 8am (Melbourne Time Zone) during Monday - Friday are packed and sent the same day. We use the most efficient postage possible which is next business day delivery within the express post network. Regional areas outside the express post network may be 2-5 days.
Our default service providers is StarkTrack and Australia Post, however at times we may use other carriers such as Toll or Couriers please.
Processing of Orders
Orders are processed during Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays.
Delivery Time Frame
If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. Please check your spam box for any notification emails from us.
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number linked to the carrier. You will be able to track you order via the tracking link we provide you with.
If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local depot / collection point.